Service and consulting for PCB projects
Reliable printed circuit boards are not created through technology alone, but through structured collaboration. At Storz, we understand service and consulting as an integral part of every PCB project.
Our service combines technical consulting, clear processes and dedicated points of contact to create collaboration that provides certainty and makes development and series production processes more predictable.
PCB consulting from Germany
Direct communication and personal consulting are key success factors in PCB projects. At Storz, you work with German-speaking points of contact who understand technical requirements, make decisions transparently and actively support your projects.
Our consulting includes technical coordination, the assessment of requirements and the evaluation of feasibility, production routes and timelines. Decisions are made where the technical expertise is located - transparently, reliably and at eye level.
Service throughout the entire project lifecycle
Our PCB service supports customers throughout the entire product lifecycle. Clear procedures, defined responsibilities and structured collaboration provide certainty in development, the sample phase and series production.
This includes, among other things:
- Support from enquiry through to series approval
- Clear responsibilities and dedicated points of contact
- Integration into existing customer processes
- Reliable communication across all project phases
Express services for time-critical PCB projects
For time-critical projects, Storz offers clearly defined express services and short lead times. Samples and printed circuit boards can be realised from as little as 3 working days, with ENIG surface finishes available from 6 working days.
Reliable delivery times are also a key focus in series production. Standard delivery times are 15 working days, with free delivery within Germany. Clear commitments and coordinated procedures help ensure that deadlines are met and projects can be implemented predictably.
Complaints management and 8D processes
Quality is demonstrated not only in standard operation, but also in the way complaints are handled. Our PCB complaints management follows clearly defined and transparent processes based on the 8D standard.
This includes:
- Structured root cause analyses
- Transparent action plans
- Documented corrective and preventive actions
- Clear feedback to our customers
This enables us to ensure that deviations are resolved sustainably and that processes are continuously improved.
Documentation, approvals and traceability
Clean documentation is a prerequisite for auditable processes and stable series production. We support our customers with clear approval processes, complete quality documentation and transparent traceability across all project phases.
This transparency creates certainty - both internally and externally - and forms the basis for long-term, reliable partnerships.
Dedicated points of contact in Germany
At Storz, you work with dedicated points of contact in Germany who know your PCB project and support it throughout. Technical questions, scheduling and decisions are coordinated directly and personally.
Short communication channels, clear responsibilities and fast response times ensure transparency and reliability across all project phases.
